All our products are quality checked before leaving our premises. In the event that there is a fault with your purchased product, we sincerely apologize for this oversight. We will gladly replace or refund any product that is defective. Please note however that we will not replace/refund a garment that is damaged due to negligence. Please send us a picture of the defect when sending through your email to firstname.lastname@example.org. We will assess and do everything we can to make this an easy process.